Privacy Policy & DPDP Act Compliance

1. Information We Collect

When you request emergency HVAC repairs, submit our booking modal, or contact central dispatch, we collect essential service delivery information:

• Contact Details: Customer name, telephone / WhatsApp number, billing email.
• Premises Location: Service address, flat/plot number, landmark in Pune or MIDC industrial estate.
• Appliance Diagnostics: HVAC make, model number, fault symptoms, and error code history.

2. How We Use Your Data

Collected data is used strictly to assign local certified technicians, generate GST invoices, dispatch warranty status confirmations, and communicate arrival updates via SMS/WhatsApp.

3. Non-Disclosure & Security

Prime Cool does not sell, rent, or trade your personal information to third-party advertisers. All customer databases are secured with encrypted protocols and restricted access control.

4. Cookies & Web Analytics

We use standard, anonymized cookies to analyze website performance, calculate HVAC engineering tool inputs, and monitor server health. No personally identifiable financial data is stored in cookies.

5. Data Rights & Opt-Out

To review, correct, or delete your customer service profile from our records, contact our Data Protection Officer at: ✉️ contact@primecool.in or call 📞 +917507408461